Fitstar Warranty

1. The warranty applies to residential use only, and is void if this product is used in a non-residential environment.
2. Warranty applies only to the original owner and is non-transferable.
3. FMI warrants the Frame against defects in the workmanship and materials for 15 years so long as it remains in the possession of the original owner. This applies only to the Fitstar bikes, treadmills, and elliptical, the vibration units are not covered.
4. FMI warrants the original parts against defects in workmanship and materials for a period of 1 year from the date of original purchase so long as it remains in the possession of the original owner. This applies only to Fitstar bikes, treadmills, and elliptical. Then V620N vibration units are covered for 90 days for parts only.
5. Labor is covered for the period of 90 days from date of sale. This labor warranty does not apply to any Fitstar vibration units of which have no labor warranty. During the labor coverage FMI compensates authorized Fitstar dealers or Fitnex service agents within their normal service area for repairs at the customer's residence. Service provided outside of this normal service area will be charged a travel charge. (It is incumbent on the purchaser to verify whether customer's domicile is within the labor coverage area before purchase). Labor coverage is provided only if the work is done by an authorized Fitstar and/or Fitnex dealer/service provider, or the FMI factory. After the 90 day labor coverage expires the customer may either replace the component following proper procedures or hire the dealer/service agent to provide the labor at an additional cost to the customer.
6. The warranty does not cover damage or equipment failure caused by, or resulting from accident, misuse, abuse, improper assembly or installation, non-authorized modification, or failure to provide reasonable and necessary care as outlined in the owner's manual.
7. This warranty does not cover for damage due to disasters such as, but not limited to: lightning strike, floods, earthquakes, damaging storms, fires and other related disasters.
8. If the serial number is removed, altered, or defaced, this warranty is void.
9. Customer instruction, installation, setup and adjustments are not covered under this warranty. The treadmill running belt tensioning and tracking are the responsibility of the user and are not covered by this warranty.
10. This warranty does not cover service calls made to instruct owners on how to operate the product, how to maintain the product, or failure to provide reasonable and necessary care as outlined in the owners manual.
11. All shipping costs are the responsibility of the customer and must be pre-paid before part will be shipped to the customer.
12. Warranty card must be signed by the purchaser indicating that customer has read, understands, and agreed to abide with all the warranty provisions set forth above.
13. Any warranty replacement parts shall be warranted for the remainder of the warranty term.
14. This warranty does not cover consequential, collateral, or incidental damages such as property damage and incidental expenses resulting from any breach of this or any implied warranty.
15. Keep your bill of sale. The serial number establishes the warranty period should service be required. If service is performed, it is in your best interest to obtain and keep all receipts.
16. Service under the warranty should be obtained by following these steps, in order
A. Contact your authorized Fitnex dealer
B. If there is a question as to where to obtain service, contact our service department at 214-350-8884
17. FMI will repair or replace the parts at FMI's option within the warranty period at no charge for parts. The owner is responsible for adequate packaging upon return to FMI. FMI is not responsible for damages in shipping, make all freight damage claims with the appropriate freight carrier.

For any further information please contact our service department by mail
Fitness Masters Inc
11419 Mathis #200
Farmers Branch, Texas 75234

This warranty applies only in the 50 states of the USA and Canada.